Refund & Cancellation Policy

1. Cancelling your subscription

Proofolio Pro and Founding Member subscriptions are billed monthly on a rolling basis, with no fixed minimum term. You can cancel at any time, directly from your own PayPal account (Settings → Payments → Manage Automatic Payments) — there's no need to contact us. Cancelling stops future billing. Your Pro features stay active until the end of the billing period you've already paid for; we don't refund the unused portion of a period you cancel partway through.

2. Refunds

Because there's no free trial — you're charged in full as soon as you approve a subscription — refunds are only given in these cases:

• —A continuous outage of the core Proofolio service lasting more than 72 hours, caused by something within our control
• —An accidental duplicate subscription
• —Where required by law

Brief or intermittent disruptions, including those caused by third-party services we depend on, are considered normal operating conditions and are not eligible for a refund on that basis alone. Outside of the cases above, payments already taken are non-refundable.

3. Free tier

Proofolio's Free tier (3 projects, no payment card required) is never charged and isn't covered by this policy.

4. Founding Member rate

The £39/month Founding Member rate is tied to a continuously active subscription. If you cancel and later resubscribe, you'll be charged the standard Pro rate rather than the original Founding Member price — the locked rate cannot be reinstated once a subscription lapses.

5. Failed payments

If a payment fails, we'll make a reasonable number of attempts to collect it before your account reverts to the Free tier. Pro features stop at that point until you resubscribe; your portfolio profile stays live throughout, subject to our standard free-tier limits.